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Deliveries

Deliveries

Free delivery for orders valued at over £100

Orders below this value will be charged at a flat fee of £10
European delivery will be charged at cost, please email us for details before making a purchase.

Please see our full ‘Terms & conditions’ section for more information.

We aim to despatch orders of in-stock items within 1-2 working days. Large rugs are brought in to order and will take around 2-3 weeks to get to you. If there is a delay or we are out of stock we will email you to let you know that there will be a longer wait.

SPECIAL ORDER ITEMS

Items marked "special order", such as the Armadillo&Co Designer Collection rugs are all custom made to your specification.

If you would like information on pricing or lead times for these items please contact us on hello@northwoodhome.co.uk and we will be delighted to help.

Returns and exchanges?


Returns and exchanges

We offer a refund for items purchased through our on-line store provided they are not a sale item, are returned unused in their original condition and, where applicable, in their original packaging.

Returned items must be mailed back within 14 days of receipt - please contact us for details of where to return your item to.

Cost of returning the goods to us will need to be paid by the purchaser and we suggest you use registered mail to ensure the goods reach us safely. We will exchange and refund rugs onder 2x3m in size. Please note that large rugs can be very costly to return so if yuo would prefer to borrow a sample so you are sure of your choice before making a purchase please contact us - see Rug information below.

Your statutory rights are not affected.


Information on Rugs

We keep samples of all standard size rug styles and are happy to loan samples if you should wish to check colours before making a purchase. Please email us at hello@northwoodhome.co.uk for more details.